Terms of Service

Orders

We are set up to take payment only by Paypal and each item has a link to Paypal's own secure shopping cart.Payment by BACS transfer or personal cheque/postal order can be arranged if necessary.

If you are not from the UK, please select Europe or World from the drop down list on the individual product pages for shipping costs. We will discount shipping on some qty orders.

Solution Graphics

After placing an order you will receive an email from Paypal detailing your order.

We receive the same email and will then pack the item and send it.

Items are removed from the list when sold, but if for some reason an item is no longer available we will notify you and refund promptly.

DELIVERY

Purchased items are dispatched within two working days (excluding weekends)

Items are delivered by standard first class post or standard airmail. Heavy bulky items will be sent by courier. Items will normally be received within within 3-5 working days for UK and 7-10 days overseas. Please contact us for specific /urgent requests.

We cannot accept responsibility for items sent overseas without insurance. Please let us know if you want to pay for insurance (Royal Mail charge around £5 extra for airsure).

RETURNS

If you have a problem with your order, please email first. We accept returns for faulty items or items not as described. Should you wish to return an item please remember to include your name and address in the package.

PERSONAL DETAILS

We do not store credit card details - Paypal are our payment processor.

The only personal details we hold are provided in Paypal's dispatch email which includes name address and email address.

Please see our privacy policy

Please do not hesitate to contact us for more specific details.

UPDATE 19 December 2018:

Christmas Post

Royal Mail postal/shipping times for Christmas period. Please order by GMT noon on the dates listed below for delivery before Christmas.

United Kingdom Thursday 20 December

Canada*, Czech Republic, Italy, Poland and USA Friday 14 December

Finland, Sweden Saturday 15 December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland Monday 17 December

Belgium, France, Ireland, Luxembourg Tuesday 18 December

If you need by guaranteed date please contact to arrange special delivery.

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