Returns and Refund Policy - PhotographyAttic

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Returns

If you have a problem with your order, please email first. We accept returns for faulty items or items not as described. Include name and address in package.

14-day returns – Secure checkout • Tested gear • 14-day returns. You have 14 days from receipt to request a return for any reason if item is not as described or faulty. Item must be returned in same condition as sent, with all caps, packaging where possible.

See full Returns and Refund Policy – 14 days. – Contact via Contact Us.

Faulty / Not as Described

If item is faulty on arrival or not as described in listing (we test all equipment and list as working unless stated), we accept return. Please email with photos and ID: Product ID / Order ref. We will arrange return and refund or replacement.

We do not store credit card details – PayPal and Stripe are our payment processors, PCI compliant. Refunds via original method.

How to Return – What to Include

Email first: Contact Us with Order ref and reason
Pack well – use original box/bubble wrap if you have it
Include note with name, address, email, and Product ID
Return to: PhotographyAttic, Sheffield, S6 – address on contact page / PayPal email
Use tracked service – buyer pays return postage unless faulty (we refund return postage for faulty items)

Refunds – PayPal & Stripe

Refunds processed via PayPal or Stripe to original payment method within 2 working days of receiving return. For PayPal: refund to PayPal account. For Stripe (Apple Pay / card): refund to card – 5-10 days to appear depending on bank.

Only personal details we hold are from PayPal/Stripe dispatch email: name, address, email. See our Privacy Policy (UK GDPR) for full details. All order data kept 6 years for HMRC, contact messages 12 months.